Municipal Hospitality Advisors | Human-Centered Service for Local Government
Imagine walking into City Hall and feeling as welcome as you do at your favorite restaurant or hotel. The staff greets you with a smile, takes time to listen, and even anticipates your needs. You leave not just satisfied with the service, but uplifted by the experience. This is the heart of Municipal Hospitality – an approach that applies hospitality industry principles to local government. It goes beyond providing basic customer service; it’s about fostering a culture where every resident interaction feels caring, personalized, and respectful.
About Us
Turning Everyday Interactions Into Moments That Matter
Municipal Hospitality Advisors exists to help local governments do more than serve — we help them connect. Our work is built on a simple but powerful belief: when residents feel seen, respected, and cared for, trust in local government grows.
That’s why we’re on a mission to humanize public service by bringing the principles of hospitality into everyday government practice.
We work with municipalities of all sizes to build internal cultures where people matter — not just as citizens or customers, but as neighbors. Through our training, tools, and implementation support, we help local governments explore what municipal hospitality means, why it matters, and how it can transform staff engagement, resident experiences, and community trust.
How We Help
Half-Day Training:
Municipal Hospitality Foundations
Help your team shift from transactional service to memorable connection.
Our signature half-day workshop introduces your staff to the core principles of Municipal Hospitality—why it matters, what it looks like in practice, and how it transforms trust in government. This engaging, interactive session is designed for frontline staff, department leaders, and administrators, equipping them with a shared mindset and practical tools to deliver care, not just service. Includes our premium printed workbook for each participant.
Leadership Consultations:
1:1 Guidance for City Managers & Team Leads
Hospitality starts at the top—and it’s not one-size-fits-all.
We offer personalized consultations for executives, administrators, and department heads to help translate Municipal Hospitality into strategy, structure, and culture. Whether you're navigating difficult change, shaping team expectations, or aligning staff to your community’s mission, these sessions provide confidential support and real-world insight for leaders who want their teams to feel it from the top down.
Onboarding Support: Bringing New Hires Into the Hospitality Culture
New people. Same standard. A consistent experience from day one.
As you grow your team, we’ll help you integrate new employees into the Municipal Hospitality mindset—without having to repeat the full training for everyone. From customized onboarding guides to department-level support, we work with HR, department heads, and Hospitality Ambassadors within your teams to ensure new hires understand the "why" behind your service culture and how to carry it forward.
Possible Anywhere. Transformative Everywhere.
"After decades in local government, I’ve learned that real impact doesn’t come from policies alone—it comes from how we treat people in the everyday moments. This work matters because residents deserve more than efficient service—they deserve to feel dignity, clarity, and care. I started Municipal Hospitality to help leaders and teams bring that mindset to life, not as an add-on, but as the foundation of how we serve. Because when government feels human, trust grows—and communities thrive."
— Chris Gilbert
Founder, Municipal Hospitality Advisors
Get in Touch​
​
Let’s start a conversation.
Whether you're curious about the training, ready to bring Municipal Hospitality to your organization, or just exploring what’s possible—we’d love to hear from you.